BookingAgent
Effective Date: April 14, 2026
Last Updated: April 14, 2026
Overview
Thank you for purchasing a subscription to BookingAgent.
Paddle acts as our authorized reseller and merchant of record for all BookingAgent subscriptions. This means you purchase your subscription from Paddle using their services, and the Platform is made available to you by BookingAgent.
This policy details when you may be entitled to withdraw from a transaction and/or receive a refund, and how to request one.
If local consumer protection laws provide you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this policy limits your mandatory consumer rights.
For any questions about this policy or to request a refund, please visit Paddle’s buyer support site at paddle.net.
This policy is subject to Paddle’s Buyer Terms and Conditions. If there is any inconsistency, Paddle’s Buyer Terms and Conditions will apply.
1. Global Refund Policy
- Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
- Paddle may issue refunds on a discretionary basis (see section 6 below) or if you exercise an applicable statutory withdrawal or refund right (see section 2 below)
- Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behavior
- This policy does not affect consumer rights in relation to products which are not as described, faulty, or not fit for purpose (see section 4 below)
- Refund requests must be made within the applicable statutory or discretionary period described below.
- If you receive a refund in accordance with this policy, access to the BookingAgent Platform will cease.
2. Country-Specific Rules
Where local consumer protection laws grant unconditional “withdrawal” rights, those rights apply and override this policy. Where regional differences apply, Paddle applies the highest standard of protection across the relevant country
2.1 European Union / EEA / Switzerland / United Kingdom
- Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.
- The right to withdraw applies to one-off purchases and to the first payment under a subscription contract. It does not apply to subsequent subscription payments, except as described in section 2.2.3 below. If a subscription includes a free trial period, then as soon as that free trial period ends, you will again have a period of 14 calendar days to exercise your right to withdraw
- If you completed a transaction in the UK and have an annual subscription, you will have a new period of 14 calendar days to exercise your right to withdraw starting the day the subscription auto-renews for another year
- The right to withdraw does not apply to the supply of digital content products that have started to be downloaded, streamed, or otherwise used, when during your transaction you agreed for the product to be made available before the end of that 14-day period
- To exercise this right, you must request a refund within 14 days from the date of the transaction (see section 3 below).
2.2 Turkey / Israel
- Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.
- To exercise this right, you must request a refund within 14 days from the date of the transaction (see section 3 below).
2.3 South Korea / Brazil / China
- Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.
- To exercise this right, you must request a refund within 7 days from the date of the transaction (see section 3 below).
2.4 Canada
- Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.
- To exercise this right, you must request a refund within 7 days from the date of the transaction (see section 3 below).
2.4 Singapore
- Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund.
- To exercise this right, you must request a refund within 5 days from the date of the transaction (see section 3 below).
3. How to Withdraw and Request a Refund
3.1. To withdraw, cancel, and/or request a refund, contact Paddle using one of the following methods:
- Use the “View receipt” or “Manage subscription” link in your transaction confirmation email
- Submit a request via the support link provided in your receipt or within your account’s billing page
- Visit paddle.net and select the “Request refund” option
3.2. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
3.3. Paddle’s transaction records will be used to verify eligibility and timing but will not override your statutory rights.
3.4. If you are not sure of the details of your transaction or whether you are eligible for a refund, please contact Paddle at paddle.net
3.5. If a transaction is not eligible for a refund, you may still cancel your subscription at any time to prevent future billing. The cancellation will take effect at the end of the billing period of your subscription, and will prevent any further payments from being taken.
4. Refunds for Technical or Product Defects
If you experience persistent technical issues with BookingAgent or a material defect that prevents you from accessing the features or benefits as described, please:
- Contact BookingAgent first at support@bookingagent.com to attempt to resolve the issue
- If the issue cannot be resolved, contact Paddle’s support team (see section 3 above) and provide details of the issue and any response received from BookingAgent
- Where there is evidence of a material technical or product defect, Paddle will issue a refund in accordance with applicable consumer protection laws
5. Chargebacks and Payment Disputes
We encourage you to contact Paddle prior to raising a request for a chargeback or dispute with your bank, card issuer, or other payment provider.
If you initiate a chargeback or payment reversal, access to BookingAgent may be temporarily suspended while the matter is reviewed.
This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.
6. Discretionary Refunds
Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your transaction date. Submission of a request within this 14-day period does not guarantee a refund.
All refund requests are reviewed on a case-by-case basis. Paddle may consider relevant factors including the nature of the product, the reason for the request, usage or consumption, and any applicable contractual terms. Paddle may approve a refund in full, approve a partial refund, or decline the request.
Any discretionary refund granted by Paddle is voluntary and does not create an obligation to provide refunds in the future.
7. Updates to This Policy
- BookingAgent may update this policy from time to time.
- The version in effect at the time of your transaction governs that transaction.
8. Governing Law and Resolving Disputes
This policy is subject to the governing law, complaints, and disputes provisions set out in Paddle’s Buyer Terms and Conditions.
9. Contact Information
